SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy (“Policy”) will govern the execution of the order on your transaction related to any of the product(s) (“Product”) ordered or purchased by buyer (referred to as “Buyer(s)”, you, your, user(s), customer(s) etc.) from Our (“Organisation”, organization, company, us, we, SAPL, sizeplus.in) using the Platform.
Organisation is committed to deliver all orders with good quality packaging within a span of 5 working days (excluding Saturdays, Sundays & Public holidays) under normal circumstances. We make all commercially reasonable endeavours to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.
Depending on delivery place, products and lot order size and value, shipment charges levied for delivery is different with every consignment. We partner with third party logistic service providers separate and distinct from our organisation, to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email & SMS along with the tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third-party Logistic Partner. SAPL shall not be liable for delay in delivery by third party Logistic Partners. We may, in our sole discretion, effectuate delivery to customers on our own without engaging logistic partners in some or selected cases or for any special or extraordinary circumstances.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. We are not, under any circumstance, liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information. This address or contact details has to be updated at the earliest possible if it gets changed for the user however the change will be affective and used only for future order/ dispatch and not for those already in process.
While SAPL aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, we have a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s), we will not be able to process the order further.
Order Delivery Timelines
Usually, orders are dispatched within 5 days of the customer placing the order. However, in line with Govt. Guidelines for your state/ local area, delays might be experienced under certain circumstances. Upon the successful packaging of an order and successfully handing over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. The user can also check the order on ‘My orders’ section of our platform.
A maximum of 3 (three) attempts shall be made to deliver order to the end user. In case the user continues to remain unavailable after 3 (three) attempts, we reserve the right to cancel the order. Any delay on the part of Customer which will be conclusive from logistic and support partner statement and proof, any dispute will be subject to further evidence on the part of the customer/ buyer (while it is advised for any reason please in instruction add alternate person and contact address and landmark and address where the delivery partner, logistic or their team can coordinate to deliver and ensure its complete in all aspect). SAPL reserves right to accept or reject the claim by either party Logistic partner or Buyer/ customer with proper reason and in which case any compensation or penalty will be decided and communicated with best possible decision in the interest of all concerned parties.
While we ensure that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
• Unsuitable weather conditions;
• Political disruptions, strikes, lockouts, Government directed lockdowns, etc.
• Acts of God such as floods, earthquakes, etc.; and
• Other unforeseen circumstances.
In such events of delay, we shall ensure intimating the end user at their registered email account and/or mobile number and in case it’s any major concern governing entire nation or major part of it, the reason will be shared and highlighted on our portal. Further, we shall be under no obligation to compensate the user for any mental agony or any tortuous claim or any personal emotional or sentimental reasons or commercial or such direct or indirect calculation or conclusions that may otherwise arise because of a delay in the shipment and delivery.
Return and exchange of purchased Product(s) shall be carried out by our reverse-logistics partners, which are separate and distinct from us. Please note that we are not liable for any act(s) and/or omission(s) of such reverse logistics partners. Further details on how end users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy hosted on our portal.
If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Please notify us immediately on consumer experience helpline on +919331266508 or email on email@example.com mentioning the Order ID. Post validation we will ensure that a new order is placed and sent with no additional cost.
1. At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders.
2. In case of an international order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
3. In case the office address is provided for delivery, please make sure that the department and designation details, employee number and direct landline numbers are also provided to prevent any last-minute hassles and failed delivery. To prevent hassle in delivery, please keep one of the following identity cards for verification:
• Pan card• Driving License• Passport• Voter identification card• Unique Identification Card (Aadhaar)
4. Important information regarding Address
Billing Address is the address where a customer gets his bills. Shipping address is the address where the customer wants to receive their shipment. Note both the addresses can be same or different depending on the customer choice.
5. Product Availability
We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 5 working days from the date you place the order.
6. Lost In Transit:
If a shipment is lost in transit, we will ensure its recovered and wait for 15 days and then reprocess the same order. In case a replacement is not available of the same design we may ask you to either take a refund or select alternate product.
We send our parcels fully insured to our customers. If Courier Company fails to deliver, you do not suffer any loss. We will not responsible for lost/stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
This policy forms part of Terms and Conditions Policy and unless you understand and agree this policy, please do not accept the Terms and Conditions Policy.
The terms contained in this Policy shall be accepted without modification and in totality and accordingly, to be bound by the terms contained herein.
If have still something to say connect us at firstname.lastname@example.org