Return & Exchange Policy
This Return & Exchange Policy (“Policy”) will govern request to return and exchange any of the product (“Product”) purchased by buyer (referred to as “Buyer”, you, your, user, etc.) from Our (“Organisation”, us, we, SAPL, company, xxxx.com) using the Platform.
For this Policy to be applicable and effective the user has to comply and keep in consideration the following aspects:
1. You may raise a return request/ or your concerns on the Platform with respect to any one of the following reasons:
a. Product with physical damage which is not as a result of mishandling and opening by the buyer or such trial or use;
b. Warranty issues with respect to the Product;
c. Wrong Product or Product not matching the description or specifications mentioned on the listing page on the Platform;
d. Part of the order/ items or entire package are found to be missing; or
e. Issues related to the quality of the Product delivered;
f. Where a product is a mix of various garments and the mix has one of other combination not as per order;
g. Damage to the outer box delivered or Product damaged in transit; or
h. Any other logistics related issues;
i. Such request for exchange and/or return is with proper reason and remarks for the same.
2. Depending on the category of Product, you can raise a return request for any of the issues as set forth herein before within the timelines prescribed below:
a. Clothing: 3 days from the date of receipt of shipment
b. Accessories: 3 days from the date of receipt of shipment
c. Undergarments: within 24 hours of receipt of delivery
1. Your return request will either be approved or rejected and the same will be communicated to you.
2. The request generated from your end will be rejected in case:
a. the request has not been generated within timeline set herein above
b. the buyer is not available to clarify the reason of doubt
c. the buyer is not able to give proper and sufficient reason of return and couldn’t prove any proper ground of rejection.
d. the buyer is not able to give the details or validate one or other concern or query when called from our end.
3. If your return request is approved, it shall be your sole responsibility to return the Product to the Seller in proper condition and also keep a record at your end for such handover and return with proper concerned person. This record can be always demanded in case of any dispute or product when received at our end doesn’t matches the product ordered and billed from our end.
4. In all cases of approved returns, an amount equal to the bill or returned product as billed after all offers and discounts will be credited in your wallet which you will be able to adjust in future transaction with us. In any cases the amount due on any alteration or failed transactions or any such accepted claim, the amount will not be given in cash returned directly but has to be adjusted against future bills and transactions.
5. In exceptional cases such as fraud, deficiency in service, or any other circumstance which may affect the user experience on the platform, we may on good faith and in our sole discretion decide to incentivize the user for some credit values and amount. The said credit amount shall be made to compensate for the inappropriate user experience. This is not a user right or any claim but the onus to share such compensation is on our end.
6. Where the claim for exchange/ return is accepted and approved, the organization will ensure to credit your account by maximum 07 working days which you can utilize for next or future transactions. This calculation of 07 workings days starts from goods/ products being properly received at organization end at proper place and is checked/ inspected and accepted to be in proper and fit conditions as was expected with all details and documentations required.
2. User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to you, from time to time.
3. Conditions for Return/ exchange request
• No partial colors / delivery shall be entertained
• The packing should be intact while returning in or nearby the same condition as it was shipped
• A copy of invoice to be shown to the person handling the pickup and if required attach a copy of the same with the packet for pickup.
• Mixing of styles while return shall not be accepted
• The Garment should not be used / tried before returning else return / exchange shall not be processed
• The item returned and purchased should be same as booked on the online store.
• Due to intimate in nature undergarments and such products that is used, considered alike and private will not be accepted for exchange if it has been in any way unpacked or being trial done.
• Only regular priced items may be requested for exchange, unfortunately items under any offer, sale or any discounts cannot be accepted for replacement or exchange or returned.
• Some material/ fabric as a generally accepted facts and nature of the same can fade upon time, it’s even some colour generally accepted globally and its inherent so we do not accept such exchange request, we forewarn of such standard deviation due to wash, usage and other natural and climatic changes. A standard 10% deviation in colour and 5% shrink in size for some reason on some fabric is standard and has to be ignore and we held ourselves nowhere responsible for the same.
• We really work hard and our team ensure each shipment is quality checked and approved so we normally as a matter of practice prefer not to take chance of any defect or mistake yet it’s human to make some exceptional mistakes and we happily accept our fault be it product quality defect, mix or packaging defect other than that we prefer no acceptance of request to ensure proper trend set at our end and a 100% quality assurance at every stages.
If have still something to say connect us at email@example.com